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Firefox does not play sound despite being attributed to correct device. All other apps OK.

  • 8 replies
  • 1 has this problem
  • 21 views
  • Last reply by Umbravita

Umbravita
Umbravita
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What the title says. Firefox just isn't playing any sound whatsoever.

Troubleshooting:

  • Volume mixer indicates that Firefox is using my speakers, along with all other apps. When playing a YouTube video, the green bar is not bouncing. However, all other programs that play sound do so successfully and their green bars are bouncing (see attachment).
  • Other web browsers play sound successfully.
  • Restarting Firefox and my computer did not help.
  • Switching the default sound device and changing back did not help.
  • Changing to headphones made no change.
  • Tabs are not muted.
  • Autoplay settings in about:preferences showed that audio and video were disabled, however changing this setting to allow video and audio, then restarting both Firefox and the computer did not fix the problem. I have no idea how that setting was even changed to begin with. O_o
  • Started Firefox in troubleshooting mode; still no sound.
  • Started Firefox in a different profile; still no sound.
  • Started Firefox in private mode; still no sound.
  • Tried ending the audiodg.exe process in task manager and restarted; still no sound.
  • Double checked media.autoplay.blocking_policy, was set to 0.
  • Double checked media.block-autoplay-until-in-foreground -- changed from true to false, restarted Firefox; still no sound.
  • Disabled hardware acceleration; still no sound.
  • Refreshed Firefox; still no sound.
  • Complete uninstall, including the usage of BCUninstaller to uninstall "leftovers". Reinstalled. Still no sound.

I have Apollo installed on my computer and I've reached out to them before for similar issues, but the dev was insistent that Apollo does not cause sound issues. I'm somewhat sceptical, but they're not being helpful at all so I thought I'd ask here, and disclose usage of Apollo so that all bases are covered.

Thank you for your time.

What the title says. Firefox just isn't playing any sound whatsoever. Troubleshooting: * Volume mixer indicates that Firefox is using my speakers, along with all other apps. When playing a YouTube video, the green bar is not bouncing. However, all other programs that play sound do so successfully and their green bars are bouncing (see attachment). * Other web browsers play sound successfully. * Restarting Firefox and my computer did not help. * Switching the default sound device and changing back did not help. * Changing to headphones made no change. * Tabs are not muted. * Autoplay settings in about:preferences showed that audio and video were disabled, however '''changing this setting to allow video and audio, then restarting both Firefox and the computer did not fix the problem'''. I have no idea how that setting was even changed to begin with. O_o * Started Firefox in troubleshooting mode; still no sound. * Started Firefox in a different profile; still no sound. * Started Firefox in private mode; still no sound. * Tried ending the audiodg.exe process in task manager and restarted; still no sound. * Double checked media.autoplay.blocking_policy, was set to 0. * Double checked media.block-autoplay-until-in-foreground -- changed from true to false, restarted Firefox; still no sound. * Disabled hardware acceleration; still no sound. * Refreshed Firefox; still no sound. * Complete uninstall, including the usage of BCUninstaller to uninstall "leftovers". Reinstalled. ''Still no sound''. I have Apollo installed on my computer and I've reached out to them before for similar issues, but the dev was insistent that Apollo does not cause sound issues. I'm somewhat sceptical, but they're not being helpful at all so I thought I'd ask here, and disclose usage of Apollo so that all bases are covered. Thank you for your time.
Attached screenshots

All Replies (8)

BuddyWinte
BuddyWinte
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Hi,

Could you please take the following steps to help us troubleshoot the issue?

  1. Open a new tab and enter about:logging into the address bar.
  2. Set the Logging preset to Media playback.
  3. Click on the Start Logging button.
  4. Reproduce the issue: go to the website where the problem occurs, play the media and trigger the bug to happen in the browser.
  5. Once you've captured the issue, click on the Stop Logging button. A new tab will open with the Firefox Profiler information.
  6. In the top right corner of the Profiler page, click on the Upload Local profile menu. In the dialog that appears, tick the check box next to include hidden threads and then click the Upload button to submit the log.
  7. Copy the profiler link (it usually starts with https://share.firefox.dev) so you can share it with us.

Optional: If you're comfortable, please file a new bug under the Core:: Audio/Video component (or use this link). Make sure to include the profiler link. If you'd prefer not to file a bug yourself, just send us the profiler link and we'll take care of it.

Helpful?

Umbravita
Umbravita Question owner
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Thanks so much Buddy!

Here is the link:

https://share.firefox.dev/4eMEERN

I'll go ahead and file the bug as well.

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Post a similar screenshot.

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Umbravita
Umbravita Question owner
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jonzn4SUSE said
Post a similar screenshot.

Thanks for responding. Unfortunately I have windows 10 and am unable to reproduce that exact page. The closest I have is the screenshot of the volume mixer in the original post.

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Audio is controlled by the OS. If not DIY, what make and model computer are you running?

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Umbravita
Umbravita Question owner
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Custom build, using Windows 10. Do you need me to dig up hardware specs?

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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You might as well update to 11, but I understand if you don't want it.

https://www.microsoft.com/en-gb/software-download/windows11

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Umbravita
Umbravita Question owner
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jonzn4SUSE said
You might as well update to 11, but I understand if you don't want it. https://www.microsoft.com/en-gb/software-download/windows11

Apologies for having missed this, I completely missed the email. I'd prefer to install Win 11 only as a last resort, but I've bookmarked the link if nothing else works, so thank you for sharing.

In the meantime, someone on the bug report thread asked me to share the about:support text. They're investigating, but if anyone wants to see it here too, here it is:

https://pastebin.com/6r9W2HC0

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